Frequently Asked Questions
11jj Platform

Pakistani players typically submit a valid CNIC (Computerised National Identity Card), passport or driving licence as proof of identity. You will also need a proof of address document — such as a recent utility bill or bank statement dated within the last 90 days — showing your name and a Pakistani address. Where required, proof of your payment method may also be requested. All documents must be clear, fully visible and unexpired.

No. 11jj enforces a strict one account per person policy. Duplicate accounts — whether created with different email addresses, names or payment methods — are a breach of the Terms & Conditions. If multiple accounts are detected, all associated accounts may be closed and balances forfeited. If you have forgotten your login details, use the password-reset function or contact support rather than opening a new account.

Click the "Forgot Password?" link on the login page. Enter the email address registered to your 11jj account and you will receive a password-reset link within a few minutes — check your spam folder if it does not arrive in your inbox. Follow the link to set a new, strong password. If you no longer have access to your registered email address, contact our support team at [email protected] (plain text — not a link) for assistance.

Log in to your 11jj account and navigate to the Account Settings section. Some fields — such as your display name or communication preferences — can be updated directly. Changes to core identity information (full legal name, date of birth) or your registered email address require verification by the support team. Contact [email protected] (plain text — not a link) with the relevant details and supporting documentation to initiate an update.

The available payment methods are displayed in the live cashier within your 11jj account and may change from time to time. Payment method references familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are provided as general context only. These providers do not endorse gambling or this platform. Actual availability depends on the operator's cashier, your account verification status and applicable rules at the time of deposit.

Minimum and maximum deposit amounts are set per payment method and are displayed in the cashier at the time of your transaction. These figures are expressed in PKR (Pakistani Rupees) on the 11jj platform. Minimum deposit thresholds can vary depending on your account tier and any active promotional conditions. Always check the current limits in your cashier before initiating a transaction, as they are subject to change without advance notice.

Most deposit methods credit your 11jj balance instantly or within a few minutes of a successful transaction. Some bank transfer methods may take longer depending on the processing schedule of the financial institution involved. If your deposit has not appeared within 30 minutes and you have confirmed it was debited from your payment source, contact our support team via live chat or at [email protected] (plain text — not a link) with your transaction reference.

Log in to your account, navigate to the cashier and select the withdrawal option. Choose a payment method — withdrawals are typically returned to the same method used for your most recent deposit. Enter the amount in PKR you wish to withdraw, confirm the request and allow processing time. Your account must be fully KYC-verified before any withdrawal is processed. Withdrawals to accounts not in your own name will not be approved.

Withdrawal delays are most commonly caused by pending KYC verification, outstanding document requests, unmet bonus wagering requirements, or the processing timelines of the receiving financial institution. Additional compliance checks may also apply to larger withdrawal amounts. If your withdrawal has been pending beyond the estimated timeframe shown in your cashier, contact support at [email protected] (plain text — not a link) with your withdrawal reference number for an update.

11jj offers a broad selection of casino and betting products designed for Pakistani players. The game lobby includes sports betting (with cricket, football, tennis and UFC markets), live dealer tables (baccarat, roulette, blackjack and game shows), slot games from leading international studios, table games and selected crash and instant-win formats. The full catalogue is available to verified account holders. Game availability may vary by region and account status.

Yes, cricket is one of the most popular betting markets on 11jj. You can find markets covering Pakistan national team matches, PSL T20 fixtures, ICC tournaments, bilateral series and international T20 leagues. Betting markets typically include match winner, top run scorer, total runs, wickets and in-play live betting where applicable. 11jj does not claim any partnership with the PCB, PSL, ICC or any cricket governing body — cricket is offered purely as a wagering entertainment market.

All slot games on 11jj are sourced from licensed, internationally certified game studios. Each game operates on a Random Number Generator (RNG) that has been independently tested and certified by accredited testing laboratories. The theoretical Return to Player (RTP) percentage for each slot is published in the game's information panel. RTP figures represent long-run statistical averages, not session guarantees. You can view the RTP and game rules before placing any real-money wager.

Live dealer games are streamed in real time from professional studios using high-definition cameras. A human dealer manages the game — dealing cards, spinning the roulette wheel or running the game show — while you place bets through the on-screen interface from your device. Results are determined by the physical outcome at the table, not an RNG. Live dealer tables are available 24/7 and typically offer multiple betting limits to suit different budgets in PKR.

Yes. The 11jj platform is built with a mobile-first design and is fully accessible through the browser on any modern Android or iOS smartphone or tablet. No app download is required — simply open your mobile browser, navigate to 11jj.cam and log in. The site adapts to your screen size, giving you access to the full game lobby, live betting, cashier and account settings from wherever you are, whether in Karachi, Lahore, Islamabad or anywhere else.

A wagering requirement specifies how many times a bonus amount must be wagered before any associated winnings can be withdrawn. For example, a PKR 5,000 bonus with a 30x wagering requirement means you must place a total of PKR 150,000 in eligible bets before withdrawal is available. Not all games contribute equally — slots typically contribute 100%, while table games and live casino may contribute less. Always read the specific promotion terms before claiming any offer.

No. Bonus funds — and winnings generated from bonus funds — are subject to wagering requirements and must meet those requirements before becoming eligible for withdrawal. If you request a withdrawal before meeting the wagering requirement, any active bonus funds and associated winnings will typically be forfeited. Real-money balance (funds deposited, not received as bonus) may be withdrawable separately depending on the promotion's specific terms. Read each offer carefully before opting in.

Yes. 11jj runs sports-specific promotions from time to time, including offers tied to cricket events such as PSL T20 and ICC tournaments, as well as football and other sports. These promotions may include free bets, odds boosts or accumulator bonuses. Availability depends on the current promotional calendar and your account eligibility. Check the promotions section of your account for live offers. Sports promotion terms differ from casino bonus terms — read them separately.

There are several common reasons a bonus may not credit: the deposit did not meet the minimum amount required by the promotion; the promotion was not opted into before the deposit was made; the offer had already expired; or your account did not meet the eligibility criteria (for example, the offer may be for first-time depositors only). If you believe a bonus was not credited in error, contact [email protected] (plain text — not a link) within 48 hours of the deposit with your transaction details.

If you voluntarily close your 11jj account, any active bonus funds and winnings associated with unmet wagering requirements will be forfeited at the point of closure. Real-money balance may be withdrawn before account closure, subject to completion of KYC and applicable processing procedures. If you are considering account closure due to gambling concerns rather than preference, we encourage you to explore self-exclusion or cooling-off period options first. See our Responsible Gambling page.

11jj uses HTTPS/TLS encryption for all data transmitted between your device and our servers. Personal data — including KYC documents and payment details — is stored using industry-standard encryption at rest. Access is restricted to authorised staff on a strict need-to-know basis. We do not sell your personal data to third parties for marketing purposes. For full details on how your data is collected, used and protected, read our Privacy Policy.

11jj is strictly for individuals aged 18 years and over, or the higher minimum age required by the operator or applicable licence jurisdiction. This is a non-negotiable requirement. Age verification is conducted as part of the KYC process and may be triggered at any time. Accounts identified as belonging to underage individuals are immediately closed and associated winnings are forfeited. If you are aware of a minor attempting to use the platform, contact [email protected] immediately.

Log in to your 11jj account and go to Account Settings > Responsible Gambling. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory cooling-off period, which is intentional — it prevents impulsive decisions during a losing session. We strongly recommend setting both limits before your first deposit. For guidance, see our Responsible Gambling page.

To activate self-exclusion, contact our support team immediately via live chat (available 24/7 on the platform) or by emailing [email protected] (plain text — not a link). Self-exclusion can be set for a minimum of 6 months, 1 year or permanently. Once activated, your account is locked for gameplay and deposits and cannot be reopened during the chosen period. Permanent self-exclusion is irreversible. We will not send you promotional communications during any exclusion period.

Act immediately. Contact 11jj support via live chat or at [email protected] (plain text — not a link) to request an emergency account lock while the issue is investigated. Change your password as soon as you regain secure access. Check whether the email address associated with your account has been compromised and update it if necessary. Do not share login credentials with anyone. Enable two-factor authentication if available in your account security settings to add an extra layer of protection going forward.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. 11jj is not licensed, approved, regulated or endorsed by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. 11jj operates under an international licensing framework. The legal status of online gambling varies by jurisdiction. This is not legal advice. You are solely responsible for understanding the laws applicable to you before accessing the platform. Please consult a qualified legal professional if you are uncertain about your local legal position.